Privacy Notice

Introduction is a trading name of GAP-GNX Ltd. GAP-GNX Ltd is registered in England and Wales (Company number 12013134). Registered office: The Glades, Festival Way, Festival Park, Stoke on Trent, Staffordshire, ST1 5SQ.

This privacy notice explains how GAP-GNX Ltd will use any personal information we collect about you when you use our services, either through the paid Pension Tracing Service provided by Pension Trace LTD or the free Pension Tracing Service where details are passed to a selected adviser.

What information do we collect about you?

We collect information about you when you engage with us for pension tracing services. This information will relate to your personal and financial circumstances. It may also include special categories of personal data, such as data about your health, if this is necessary for the provision of our services.

We may also collect information when you voluntarily complete client surveys or provide feedback to us.

Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behavior information. We’ll use your information collected from the website to personalize your repeat visits to the site.

Why do we need to collect and use your personal data?

The primary legal basis for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to provide the services that you require from us effectively. Without collecting your personal data, we’d be unable to fulfill our legal and regulatory obligations.

Where special category data is required, we’ll obtain your explicit consent in order to collect and process this information.

How will we use the information about you?

We collect information about you to provide you with the pension tracing services for which you engage us.

For paid services, details will be passed to Pension Trace LTD. For free services, details will be passed to a selected adviser.

Who might we share your information with?

If you agree, we may email you about other products or services that we think may be of interest to you.

We won’t share your information for marketing purposes with companies outside our group of companies.

In order to deliver our services to you effectively, we may send your details to third parties such as those that we engage for professional compliance, accountancy, or legal services, as well as product and platform providers.

Where third parties are involved in processing your data, we’ll have a contract in place with them to ensure that the nature and purpose of the processing are clear, that they are subject to a duty of confidence in processing your data, and that they’ll only act in accordance with our written instructions.

We will use appropriate security measures to protect your personal data in transit, including password protection and/or encryption of data where possible.

How long do we keep hold of your information?

In principle, your personal data shouldn’t be held for longer than is required under the terms of our contract for services with you. However, we are subject to regulatory requirements to retain data for specified minimum periods. Information relating to pension transfers will be held indefinitely.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information, please email or write to us using the contact details noted below.


We’d like to send you information about our products and services which may be of interest to you. If you’ve agreed to receive marketing information, you may opt out at a later date.

Cookie Policy

We use cookies to track visitor use of and to compile statistical reports on website activity. For further information, visit

How to contact us:

Please contact us if you have any questions about our privacy policy or information we hold about you: by email at

Or write to us at:
GAP-GNX Limited
The Glades
Festival Way
Festival Park
Stoke on Trent

This privacy policy was last updated on 05/09/2023

Please note that this privacy policy is subject to change and it’s your responsibility to check it regularly for updates.